Refund Policy

Thank you for choosing CrystalTech. Our digital courses are carefully designed to help beginners master Windows and macOS with clarity and confidence.

Because our products are **digital and delivered instantly upon purchase**, our refund policy is limited but fair — in compliance with U.S. digital goods regulations and the laws of the State of Colorado.

1. Eligibility for Refund

We may issue a full refund **only if**:

• You contact us within **14 days** of your purchase, AND
• You have **not accessed** more than 20% of the course content, AND
• You provide a clear reason for your request.

2. Non-Refundable Situations

Refunds will not be issued for:

• Requests made more than 14 days after purchase
• Accounts with significant course progress (>20%)
• Change of mind without valid reason
• Technical issues on your device (we provide system requirements upfront)

3. How to Request a Refund

To request a refund, please email us at info@crystaltech-academy.com with:

• Your full name
• Email used for purchase
• Course title
• Date of purchase
• Brief explanation for your request

We will respond within **5 business days**.

4. Processing Time

Approved refunds will be processed within **7–10 business days** and credited to your original payment method. Please note that banks or payment providers may take additional time to reflect the refund.